Withdrawal Without Commission, roboforex withdrawal issue.

Roboforex withdrawal issue


A many-time thai boxing world champion, an experienced trainer, and an honored master of sports.

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Withdrawal Without Commission, roboforex withdrawal issue.


Withdrawal Without Commission, roboforex withdrawal issue.


Withdrawal Without Commission, roboforex withdrawal issue.

You have an opportunity to benefit from the company’s unique program and withdraw funds from your account without any commissions. This service works on the permanent basis and allows traders to withdraw funds from their accounts without paying any commission on the first and the third tuesday of each calendar month.


Withdrawal without commission


Withdraw funds from your account
with no commissions twice a month!


You have an opportunity to benefit from the company’s unique program and withdraw funds from your account without any commissions. This service works on the permanent basis and allows traders to withdraw funds from their accounts without paying any commission on the first and the third tuesday of each calendar month.


Don’t miss the next following date of free funds withdrawal!


The rules of "free funds withdrawal" program



  • Within the framework of the program, a client has an opportunity to withdraw funds from their members area twice a month without paying any commissions.

  • A client can take advantage of the program on the first and the third tuesday of each calendar month, all through the day.

  • On the above-mentioned days of the week, a client can withdraw funds without any commissions via any available payment system only once a day.

  • Roboforex reserves the right to deny its clients this service at its own discretion with no reason given.


More than 20 methods to withdraw funds


Security of client's funds



Experienced racers with more than 60,000 off road kilometers in europe, africa, and australia under their belt.



A many-time thai boxing world champion, an experienced trainer, and an honored master of sports.



Roboforex ltd is an international broker regulated by the IFSC, license no. 000138/107, reg. Number 128.572.


Risk warning: there is a high level of risk involved when trading leveraged products such as forex/cfds. 58.42% of retail investor accounts lose money when trading cfds with this provider. You should not risk more than you can afford to lose, it is possible that you may lose the entire amount of your account balance. You should not trade or invest unless you fully understand the true extent of your exposure to the risk of loss. When trading or investing, you must always take into consideration the level of your experience. Copy-trading services imply additional risks to your investment due to nature of such products. If the risks involved seem unclear to you, please apply to an outside specialist for an independent advice. Roboforex ltd does not target EU/EEA clients. We don't work on the territory of the USA, canada, japan, australia, bonaire, curaçao, east timor, liberia, saipan, russia, sint eustatius, tahiti, turkey, guinea-bissau, micronesia, northern mariana islands, svalbard and jan mayen, south sudan, and other restricted countries.



At roboforex, we understand that traders should focus all their efforts on trading and not worry about the appropriate level of safety of their capital. Therefore, the company took additional measures to ensure compliance with its obligations to the clients. We have implemented a civil liability insurance program for a limit of 5,000,000 EUR, which includes market-leading coverage against omissions, fraud, errors, negligence, and other risks that may lead to financial losses of clients.


© roboforex, 2009-2021.
All rights reserved.



Funds autowithdrawal


Withdrawal Without Commission, roboforex withdrawal issue.


Automatic withdrawal system is a service of the automatic processing of withdrawal requests allowing to reduce funds transfer time up to 1 minute. Requests may be processed not only in the working hours, but also at weekends, on holidays, even at night.


The percentage of automatically processed requests is constantly increasing. At the moment, 85% of our clients' requests are processed in this mode.


Features of automatic funds withdrawal system:


Request processing time is less than 1 minute
funds withdrawal comprises 2 stages: the withdrawal request processing and the request execution. Process automation considerably accelerates the speed of funds withdrawal.


System operates 24 hours
withdrawal system operates 24 hours a day, 7 days a week. All our clients may withdraw their funds at any time, even at night, at weekends or on holidays.


Withdrawal system is a simple and universal system
autowithdrawal system is available for all types of real accounts, which were deposited via any of the following payment systems: webmoney, skrill (moneybookers), NETELLER, QIWI wallet, yandex.Money, firstchoice pay mastercard (only for roboforex ltd clients), fasapay. Just make a request for funds withdrawal via your members area.


Please note, that roboforex reserves the right to refuse a client to provide a service or change terms and conditions for the service without assigning any reason therefore.


More detailed information about ways of funds withdrawal from the account and time for the request processing can be found in the section "withdrawal funds fees".



Experienced racers with more than 60,000 off road kilometers in europe, africa, and australia under their belt.



A many-time thai boxing world champion, an experienced trainer, and an honored master of sports.



Roboforex ltd is an international broker regulated by the IFSC, license no. 000138/107, reg. Number 128.572.


Risk warning: there is a high level of risk involved when trading leveraged products such as forex/cfds. 58.42% of retail investor accounts lose money when trading cfds with this provider. You should not risk more than you can afford to lose, it is possible that you may lose the entire amount of your account balance. You should not trade or invest unless you fully understand the true extent of your exposure to the risk of loss. When trading or investing, you must always take into consideration the level of your experience. Copy-trading services imply additional risks to your investment due to nature of such products. If the risks involved seem unclear to you, please apply to an outside specialist for an independent advice. Roboforex ltd does not target EU/EEA clients. We don't work on the territory of the USA, canada, japan, australia, bonaire, curaçao, east timor, liberia, saipan, russia, sint eustatius, tahiti, turkey, guinea-bissau, micronesia, northern mariana islands, svalbard and jan mayen, south sudan, and other restricted countries.



At roboforex, we understand that traders should focus all their efforts on trading and not worry about the appropriate level of safety of their capital. Therefore, the company took additional measures to ensure compliance with its obligations to the clients. We have implemented a civil liability insurance program for a limit of 5,000,000 EUR, which includes market-leading coverage against omissions, fraud, errors, negligence, and other risks that may lead to financial losses of clients.


© roboforex, 2009-2021.
All rights reserved.



RESOLVED - roboforex has always a reason not to pay a withdraw!


Robert40


Private

Withdrawal Without Commission, roboforex withdrawal issue.


4evermaat


2nd lieutenant

What is the account #'s at roboforex?


You should not send any more money to a suspected scammer. Or wait any longer. You should receive your withdrawal in full.


--> can you login to the trading platform from desktop and submit the full account history statement? Use this tutorial: https://www.Forexpeacearmy.Com/comm. Ccount-trade-history-statements-part-1.63543/


Also get all screenshots / video evidence of your account that you can (bandicam / thundersoft screen recorders).


This would possibly include any relevant live chat/email conversation. Or your broker account backoffice (cabinet/client account management panel).


--> do NOT abandon this thread. Every week, check back to report any updates from the company and/or respond to any unanswered inquiries.


Please complete these steps as soon as possible.


Withdrawal Without Commission, roboforex withdrawal issue.


Manager RF


Roboforex.Com representative

Dear, robert40.
Please note that this issue was under review and reply has been already given to you in ticket.


Withdrawal Without Commission, roboforex withdrawal issue.


4evermaat


2nd lieutenant

Dear, robert40.
Please note that this issue was under review and reply has been already given to you in ticket.


Can you please elaborate here what actions were taken?


And what was the cause of any withdrawal delay?


@robert40 are these actions satisfactory?


Robert40


Private

Thank you for contacting roboforex company.


Please be informed that your withdrawal has been cancelled due to requirement of payment system which was applied after your last deposit in 2018. In order to withdraw funds we kindly asked you to make new bank card autorization (a small deposit) to authorize your bank card again in their system so you could repeat the attempt.


As for free funds withdrawal program - please be informed due to this reason of rejection you would be compensated you next withdrawal anyway without waiting for 2 weeks of free funds withdrawal promotion.


Please create another withdrawal request and it will be with compensated commission.
Regards,
yours roboforex.


Ticket details
===================
ticket ID:823576
priority:urgent
status:open



Roboforex: login, minimum deposit, withdrawal time?


Withdrawal Without Commission, roboforex withdrawal issue.



Roboforex ltd is an international broker, and a member of the roboforex group. The other subsidiary is called robomarkets ltd and is based in europe. By clicking here, you will be redirected to its review.


There is a lot to see in roboforex. This broker is stuffed to the brim with options, features and information. At times it can get a tidbit intimidating to those that are still have along way to go. Read the review to find out just what roboforex has to offer.


Roboforex is regulated in the mesoamerican country of belize by their respective body: the international financial services commission. Their main goal is to promote belize as a financial offshore center while also providing the appropriate regulatory measures to support said endeavor. As an offshore regulatory organization, belize has been home for many shady brokerages, many of whom have been either banned or exposed as scams. However, in recent years the regulatory agency has tightened its grip and has taken a more serious approach towards license issuing. For one, it requires proof of at least $500 000 capital before granting a license. Their efforts have resulted in them being known as the best offshore regulatory entity. Nevertheless, the leverage ratio remains flexible.


The average spread is for EUR/USD is around 2 pips for the standard account. For the pro-cent and pro-standard accounts it’s 1.4 pips. ECN-pro NDD (without commission attached) account holders can expect a spread of 0.1 pips, while with ECN-fixspread NDD it’s 1.6 pips. Prime account users will see a spread of 0.2 pips (without commission attached).


The broker has taken full advantage of its remote location, far away from ESMA controlled territory, by offering a staggering maximum leverage of 1:2000. This is wildly high, uncommon even with off shore regulations. We urge traders to tread carefully, since one wrong step can easily empty an account.


This abundance expands to the assets. They are more than plentiful and open doors to many possibilities: forex, stocks, indices, etfs, soft commodities, metals, energies, cryptocurrencies and cryptoindexes.


In order to accommodate its large clientele, roboforex has issued its services in the following languages: russian, malay, portuguese, ukrainian, arabic, chinese, lithuanian, czech, latvian, indonesian, hebrew, polish, spanish, italian, german, chinese, estonian and vietnamese.


ROBOFOREX LOGIN


The broker has included an impressive number of trading platforms, ensuring that all tastes are met accordingly. These are: metatrader 4, metatrader 5, ctrader and rtrader.


METATRADER 4


Here we are again with this renowned platform, and for a reason! MT4 stands tall against other trading terminals. Consider using expert advisors to set your automated trading while you do other business, or take full advantage of what MT4 has to offer: strategy backtesting, advanced chart settings, customized trading indicators, one-click trading and much more. Included is algorithm trading that helps traders get the best trading strategies using complex mathematical algorithms. You can even access multiple MT4 accounts at the same time using MT4 multiterminal.


The average spread is for EUR/USD is around 2 pips for the standard account. For the pro-cent and pro-standard accounts it’s 1.4 pips. ECN-pro NDD account holders can expect a spread of 0.1 pips (without commission), while with ECN-fixspread NDD it’s 1.6 pips. Prime account users will see a spread of 0.2 pips (without commission).


ECN-pro NDD holders are commissioned with $4 per standard lot. This changes the actual value of the cost of trading to for the ECN-pro NDD account to 0.5 pips.


Prime accounts are also taxed. The $3 per lot fee changes the spread of 0.2 pips to the actual 0.5 pips.


The leverage can go as high as 1:2000, making room for huge wins and/or devastating losses.


Give MT4 a swirl on smart phones (apple, android), tablets, on a web browser, and/or as a stand alone desktop terminal.


METATRADER 5


Metatrader 5 is the successor of MT4, yet it has a hard time replacing it since most traders base their entire coding and trading software on MT4. However, this by all means does not connote any issues within the platform. On the contrary. MT5’s characteristics, that were built upon MT4, make it more professional and dynamic. Not to mention that MT5 allows for trades in centralized market, plus it’s certified by many stock exchanges. All features for MT4 are present and fully functioning on MT5, including market indicators, trading bots, algorithm trading and VPS, just to mention a few.


The average spread is for EUR/USD is around 2 pips for the standard account. For the pro-cent and pro-standard accounts it’s 1.4 pips. ECN-pro NDD account holders can expect a spread of 0.1 pips (without commission), while with ECN-fixspread NDD it’s 1.6 pips. MT5 does not support the prime account type.


ECN-pro NDD holders are commissioned with $4 per standard lot. This changes the actual value of the cost of trading to for the ECN-pro NDD account to 0.5 pips.


The leverage can go as high as 1:2000.


Give MT5 a chance on smartphones (apple, android), tablets, on a web browser, and/or as a stand alone desktop terminal.


Ctrader handles with ease and possesses a much better visual style than both MT4/5. The interface is highly customizable, giving end users a much needed aesthetic touch of their own.


One of the main features of ctrader is the ability for traders to access provider’s liquidity making room for better pricing and lower spreads. There is also automated trading, and great back testing facilities.


The unique feature of ctrader comes in the shape of a supplementary component called calgo. Users can write their own trading algorithms using a set of C# instruments, and can have bots to do trading in their place. Calgo has its own standalone platform, yet it seems a bit confusing as to why they didn’t combine it with ctrader as a built in option.


The average spread is for EUR/USD is around 2 pips for the standard account. For the pro-cent and pro-standard accounts it’s 1.4 pips. ECN-pro NDD account holders can expect a spread of 0.1 pips (without commission), while with ECN-fixspread NDD it’s 1.6 pips. Prime accounts are not usable on the ctrader.


ECN-pro NDD holders are commissioned with $4 per standard lot. This changes the actual value of the cost of trading to for the ECN-pro NDD account to 0.5 pips.


The leverage can go as high as 1:2000. This sort of leverage is a double edged blade, and on which side you balance will have a huge impact on your investment.


Ctrader is available on smart phones (apple, android), tablets, on web browsers, and/or as a stand alone desktop terminal.


The R trader is obviously the main focus of the broker. Its design is nothing special, even bland at times, yet it counters this by giving traders many options and tools to further their trades. R trader is mainly a platform for dealing with cfds on shares. In fact there are well over 9400 CFD’s on shares alone which is astounding. The leverage on stocks is limited to 1:20.


Withdrawal Without Commission, roboforex withdrawal issue.


Expect a leverage up to 1:200 for currency pairs. This is a sudden shift from the previous leverages, making the risk smaller, but also the profits.


We opened a DEMO account which indicated a spread of 0.1 pips for the EUR/USD pair. There is only one account type for this platform, as pointed by a support agent (the website was genuinely confusing about this matter):


Withdrawal Without Commission, roboforex withdrawal issue.
Withdrawal Without Commission, roboforex withdrawal issue.


The $3 per lot fee for forex pairs ($15 per 1 million base currency per side) changes the 0.1 pips trading cost to an actual value of 0.4 pips.


R trader boasts a web trader. It does not come with a downloadable software for desktop.


ROBOFOREX MINIMUM DEPOSIT


The minimum deposit is $10. For prime account holders it $5 000.


Roboforex opens up many payment methods: visa, mastercard, epayments, qiwi, neteller, fasapay, skrill, webmoney, local bank transfer, paysec.


The base account currencies are as follows: USD, EUR, CNY, BTC, ETH, GOLD.


All e-payments are networked instantly. Visa/mastercard can take up to 5 minutes. Paysec takes up to 5 business days to fund your account, while local bank transfer transfers depend on the bank in operation.


Roboforex is proud to offer 0% deposit fees.


ROBOFOREX WITHDRAWAL TIME AND LIMIT


The same methods of depositing are used for withdrawing: visa, mastercard, epayments, qiwi, neteller, fasapay, skrill, webmoney, local bank transfer, paysec.


The processing time for all withdrawal methods is said to be 2 days. Once processed by the broker it may take up to 5 days for the money to arrive into the user’s personal bank account for local bank transfers and paysec, while for the rest of the methods it may take up to 1 business day.


The following are the fees applied by roboforex: paysec users are charged with 1.7% of their total withdrawal request; local bank transfer withdrawals are charged with 1.6%; webmoney with 0.8; skrill and epayments with 1%; fasapay with 0.5%; neteller with 1.9%; qiwi and poli are free of charge.


The minimum withdrawal amount for neteller is $5. For all other methods the minimum sum for withdrawing is $1.


BOTTOM LINE


Roboforex is a massive broker, that has allowed itself to grow far more than the average one. This is mainly due to the looser regulatory entity that supervises the brokerage. Yet we cannot ignore the abundance: a galore of assets to trade with, 3 trademark platforms and 1 proprietary, assortment of payment methods, little to no fees attached to those methods, insignificant commissions and much more. It’s overwhelming, and this can have a double sided effect.



Bank transfer



Bank transfer is a type of bank payment transaction, when one bank issues a payment order to another bank to transfer a particular sum of money between two bank accounts specified in this order. The time of bank transfer is up to 5 business days. You can deposit your trading account via bank transfer using a special form in your live account.


Please note that on the part of roboforex ltd company, the withdrawal request will be executed within 2 business day.


Deposit funds



  • Currency: CNY

  • Fee for deposit: 0%

  • Processing time: up to 5 bank days

  • Deposit amount: from 3,500 CNY


Withdraw funds



  • Currency: EUR / CNY

  • Fee for withdrawal: 0,15%

  • Processing time: up to 5 bank days

  • Withdrawal amount: from 300 EUR



Experienced racers with more than 60,000 off road kilometers in europe, africa, and australia under their belt.



A many-time thai boxing world champion, an experienced trainer, and an honored master of sports.



  1. Home

  2. Promotions

  3. Funds

  4. Deposit & withdrawal methods

  5. Bank transfer



Roboforex ltd is an international broker regulated by the IFSC, license no. 000138/107, reg. Number 128.572.


Risk warning: there is a high level of risk involved when trading leveraged products such as forex/cfds. 58.42% of retail investor accounts lose money when trading cfds with this provider. You should not risk more than you can afford to lose, it is possible that you may lose the entire amount of your account balance. You should not trade or invest unless you fully understand the true extent of your exposure to the risk of loss. When trading or investing, you must always take into consideration the level of your experience. Copy-trading services imply additional risks to your investment due to nature of such products. If the risks involved seem unclear to you, please apply to an outside specialist for an independent advice. Roboforex ltd does not target EU/EEA clients. We don't work on the territory of the USA, canada, japan, australia, bonaire, curaçao, east timor, liberia, saipan, russia, sint eustatius, tahiti, turkey, guinea-bissau, micronesia, northern mariana islands, svalbard and jan mayen, south sudan, and other restricted countries.



At roboforex, we understand that traders should focus all their efforts on trading and not worry about the appropriate level of safety of their capital. Therefore, the company took additional measures to ensure compliance with its obligations to the clients. We have implemented a civil liability insurance program for a limit of 5,000,000 EUR, which includes market-leading coverage against omissions, fraud, errors, negligence, and other risks that may lead to financial losses of clients.


© roboforex, 2009-2021.
All rights reserved.



Thread: withdrawal without commission


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Withdrawal without commission


Roboforex offers its clients to benefit from the company’s unique program of funds withdrawal without any commissions. This service works on the permanent basis and allows traders to withdraw funds from their roboforex accounts without any commissions twice a month. More details about the program can be found in the program rules.



"withdrawal without commission" service


"withdrawal without commission" has become one promising service roboforex provides to ease all clients whenever they want to withdraw their money from their trading account, they will not be charged with any commissions aka free. This makes all clients feel less worries when withdrawing their funds. I know the amount of commissions usually charged by brokers are quite small but this actually depending on how much money we are going to withdraw. The calculation uses percentage and this should explain the more money we withdraw, the more commission it will cost us.


As always, we need to know that this service has its own limitation or to me, it is rules we must understand before using the service. In this screenshot below, we can see the simple rules how to enjoy the service with roboforex.


Withdrawal Without Commission, roboforex withdrawal issue.


More rules can be found on the next screenshot and they really need to fully accept first before using the service.


Withdrawal Without Commission, roboforex withdrawal issue.


According to my opinion and experience for years trading with roboforex, i find this " withdrawal without commission" service is quite helpful for those who really use it. To be honest i do not even remember what day i want to withdraw my funds and i always watch my chart, trade, get profits, and withdraw the money no matter what day is today. I do not mind and find it as an issue to miss couple cents of my withdrawal because what i always feel that roboforex actually do not take any funds from my withdrawal.


Comparing the amount of my withdrawal request to the money i actually receive in my payment, the money always reduced not because roboforex charged me some commissions. The one who reduced my received money is my payment method, which i always use is fasapay. They charged me about 0.5% per my request of withdrawal each time i receive the money from roboforex.


Withdrawal Without Commission, roboforex withdrawal issue.


Maybe the calculation, if i withdraw my money at the same day at first or third week of tuesday, then i will receive the same amount of money as i previously requested. The example is, if my regular withdrawal is $50 and i do it on wednesday, then i will receive my money to my payment account equal to =


$ 50 x 0.5% = 0.25 cent as the commission, and
$ 50 - 0.25 c = $ 49.75


It is only missing 0.25 cent so i can deal with it and never complain whether i can use the service or not. The amount of commission will get bigger when we receive more money but maximum fee that would be charged to us will remain at $ 5. This is how i use my payment method fasapay and feel grateful with it and with roboforex. The calculation above, whenever we want to withdraw our money by following the terms of "withdrawal without commission" service, we will get a complete amount of money and there will be no deduction because roboforex will pay for it. It is great, do not you think?


Withdrawal Without Commission, roboforex withdrawal issue.


As a normal client of roboforex, i understand that i also have limitations to explain anything or to write couple things about the service, which in this topic is "withdrawal without commission". I also found many pros and cons but to me there are only few cons that i want, really wish that roboforex may want to consider this for the best of all members in this forum and traders with the roboforex company.


1. I wish that the day we can use this service does not stay fixed at tuesday because trading and making profits really depending on market volatility and opportunity from client's strategy. So i hope there is an option available for clients to use this service once in a week on any days, not only on tuesday.
2. It would be great to get more opportunities to enjoy this great service, such as getting 4 times chance to withdraw without commission or get one chance per week. This would become another excellence i can proud of later.
3. If above requests are to accept then i can only follow the rules from the company and really wish to see it coming soon.



Roboforex regulation


IFSC belize


Roboforex ltd has a special brokerage license IFSC belize "trading in financial and commodity-based derivative instruments and other securities" under the number 000138/107.


IFSC belize (international financial services commission belize) is a belizean regulator of the financial services market of the international level.


The activity of IFSC is regulated by the ministry of belize securities and international financial services commission act (IFSC act). As the regulator of financial services market, IFSC issues licenses and conducts monitoring of financial services provided by the market players to guarantee that the licensees operate in the most efficient, transparent, and reliable way. The regulator ensures that only the most reliable and socially responsible companies receive the license to operate within belize and beyond.


IFSC belize follows the international AML (anti-money laundering) policy.


The financial commission


Roboforex ltd is an official participant of the financial commission, an international organization, which resolves disputes between its participants and their clients.


The purpose of the commission is the alternative pretrial resolution of conflicts arose between its participants and their clients. One may submit an application to the financial commission in russian, english, spanish, and chinese. Application response time is 7 days.


The commission has an impressive compensation fund and consists of experts on brokerage activities from all over the world. Their extensive experience in forex, professional reputation, and legal literacy allow finding mutually acceptable solutions concerning any controversial issues. The decisions of the commission are binding decisions, i.E. All the participants of the situation should follow them.


Compensation fund


Roboforex ltd, which is an "A" category member of the financial commission, also is a participant of its compensation fund. The compensation fund is a service included with financial commission membership which provides protection up to €20,000 per case should a member refuse to adhere to a judgment from the financial commission. For more information, click here.


The purpose of the fund is to provide insurance coverage for the traders, who work with the participants of the financial commission, and pay them compensations. These payouts are available to any client of the company, which is a member of the financial commission, in case the brokerage company refuses or has no chance of abiding the commission’s decision in favor of the client. The sum specified by the commission may be up to 20,000 EUR per each trader.


The compensation funds of the financial commission is a special fund, organized by the commission members to provide traders with additional financial security. The fund is based on monthly fees paid by the companies, which are members of the commission. 10% of this money is transferred directly to the compensation fund and kept on a segregated bank account.


Civil liability insurance program


At roboforex, we understand that traders should focus all their efforts on trading and not worry about the appropriate level of safety of their capital. Therefore, the company took additional measures to ensure compliance with its obligations to the clients. We have implemented a civil liability insurance program for a limit of 5,000,000 EUR, which includes market-leading coverage against omissions, fraud, errors, negligence, and other risks that may lead to financial losses of clients.


This coverage is provided to our clients without any additional fees.


Verify my trade (VMT)


Roboforex ltd has received the execution quality certificate verify my trade (VMT), confirming its compliance with the strict requirements of the financial commission to its member brokers.


Thanks to the partnership of verify my trade and the financial commission we have an opportunity to assess the quality of services of broker companies. The independent service verify my trade provides post-trade analysis of order execution in broker companies. The data from the trading record gets analyzed monthly and compared to reference values. Brokers owning a VTM certificate are compelled to periodical submission of the statistical data on order execution in order to prove their compliance with the requirements of the financial commission.


Roboforex ltd sends 5,000 depersonalized client trades for analysis every month, so that they were compared with the results of other brokers. For the certificate in force to be confirmed, the results of the check-ups should comply with the market average values.


Website of the regulatory organization: verify my trade



Roboforex.Com issue with open position


Withdrawal Without Commission, roboforex withdrawal issue.


Parvezmasud


Recruit

I have been trading with roboforex past 4 years .Did have some issue with pending order and spread but I think most broker has that . I did not bother much about that. But now I think I am having my most weird trading experience with them. All the way I was reading about scam broker never experienced abut that but this time I feel I am scammed.


Currently I do have two trading account


5121702 and 5127869 account currency for the both account is gold.


Bother account has some open position almost in same price range. Monday morning all the open positions floating price was marked up to 100%-150% and blown the account .It may sound crazy but it is uploaded screenshot here but I am getting ready to lodge a case so all the document will be uploaded .I was trying to get in touch with customer support via live that. They was trying to teach me some basic math.. Then it took me couple of attempt to reach with my person customer manager but due to poor connection didn’t work out. After couple of live chat attempt finally she call me back. And her name is natalya korol . It took me little while to explain her . She took some time and call me back and only things she told me is she can’t tell me anything about this .Since I wrote to dealing desk they will explain me all this .


I they key point to write about my incident is .. I heard investors were scammed by ironfx .. And there are many negative review about roboforx. So it is hard to judge. I am not saying they are scam may be there is a technical problem with the server. Whatever it is I am expecting them to solve the issue with compensation is there is any indecent happen due to this issue. And hope things doesn’t get ugly like iron fx .. If there is any active member from roboforex step in and settle the issue. I may wait maximum 3 working days and then will report a case here and also will report to your regulatory.


Attachments



  • Withdrawal Without Commission, roboforex withdrawal issue.


Withdrawal Without Commission, roboforex withdrawal issue.


Withdrawal Without Commission, roboforex withdrawal issue.


Pharaoh


Colonel

I didn't get out a calculator, but it looks like even if the losses were 1/3-1/2 as much on that 1st statement, you would still have been wiped out.


Have you contacted roboforex support to ask?


Withdrawal Without Commission, roboforex withdrawal issue.


Irwani


Sergeant major

Withdrawal Without Commission, roboforex withdrawal issue.


Parvezmasud


Recruit

Update:
i spend my whole day to get in touch with them . From the beginning live chat was trying to convince me that i was hit by stop out due to lower equity . And she tried to show me some math. Spoke to the customer manager she was saying the same thing until i make her explain every single order one by one . Only thing she said i have to wait for dealing department to reply . And dealing department restored the account this morning 5 am. . . They did restored one account . Again i need to send them email and asked to restored my second account and they did. In between i found that the bonus amount was wiped out . While i already completed 52% lot once i asked them about that bonus and also the compensation they replied . I will not get any thing it is not in their policy . Then i have decided to closed all the open position and withdraw the money . But on the withdrawal section . I found that it doesn't allow me to withdraw all . I asked the live chat again .They said because of the bonus amount the fund is locked it took me few attempt to explain that the bonus amount is being removed by their dealing desk . And then they fixed it .I have request some portion of my fund which is about $150 . And another scary things happen and that is skill charged me $5.28 fees. I asked live chat about that .They replied they do not charge more then 1%. I send email to skrill and they replied me today that they do not charge fees to receive money how ever the merchant will be charged . Ask merchant for more explanation .
.Key things to notice


1 .Had open position which suppose to hit t/p due to their server issue it did not hit t/p but they did charge me swap .
2. Few pending order did not executed which suppose to hit t/p no compensation for that .
3.When they restored my account all the previous ticket (orders which hit sl was removed from the statement ) which is very scary it means they can manipulate the entry .
4. So called technical issue . What if market moved against me and my account was blown who would take the responsibility
5. Their information is not transparent . And i am having a serious feeling that they will be seriously charged for money laundering . They do have deposit option using union pay but they do not process withdrawal via union pay .
6. As a trader i think i should be spending more time on trading not just requesting services to their support team . Which are my rights by being their client . As i said they cost me a whole trading day and make me explain few times same thing .
My assumption :
1.I do keep track for my open position i was going through all the position this after noon . And i found that their system counted 2-7% less for some of my trade (example if for 10 pip i suppose to get $1 but they gave me 0.92-0.95 i checked few i am sure most of the trade is same i did not have time for all this so did not checked all .
2.On the account there was one or more trade which was pending order but i canceled that and it was not visible on the system but it was executed .
3. I was having serious re quote issue when my account grow 300%. There was few times when neutral market i could not close my position
4. They are purely market maker . It means if you are trading against them . Every time you win they lose .
5.Any account which has consistence growth more then 50% a month will be wiped out . Spoke to couple of trader who has been through my situation.



Payments FAQ


The minimum deposit depends on the account type:



  • Pro-cent, pro-standard, and ECN: 10 USD / 10 EUR or equivalent in the account currency.

  • Prime: 5,000 USD or equivalent in the account currency.

  • R trader: 100 USD / 100 EUR.



You can deposit funds to your account using any payment system available in your members area.



  1. Go to "deposit funds" page.

  2. Choose the account to deposit funds to from the dropdown list.

  3. Choose the payment system.

  4. Decide whether you want to deposit funds and receive the bonus funds or not and choose the percentage.

  5. Specify the amount and the currency

  6. Click "deposit funds".



After that, there will be the second step of the depositing procedure, where you may be asked to specify some additional information according to the requirements of the chosen payment system.


In case of any questions at any step of the depositing procedure, please contact our live support.


You can withdraw funds from your account in your members area. To do this:



  1. Go to "withdraw funds".

  2. Make sure that the active account in your members area is the one you want to withdraw funds from.

  3. Choose the payment system from the list of available withdrawal options.

  4. Click "go to".



Depending on the chosen payment system, you may be asked to specify some additional information on the next page to create a withdrawal application.


Please note that withdrawal applications are processed by the company within two business days from 9:00 AM to 6:00 PM (EET).


In case of any questions at any step of the withdrawal procedure, please contact our live support.


The roboforex takes no commission for the withdrawal of funds. Commission may be taken by your bank or other payment systems.


Current commission amounts for funds withdrawal are specified in the table that can be found on "deposit and withdrawal methods" page of our website.


Our consultant will answer your question shortly.



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Roboforex ltd is an international broker regulated by the IFSC, license no. 000138/107, reg. Number 128.572.


Risk warning: there is a high level of risk involved when trading leveraged products such as forex/cfds. 58.42% of retail investor accounts lose money when trading cfds with this provider. You should not risk more than you can afford to lose, it is possible that you may lose the entire amount of your account balance. You should not trade or invest unless you fully understand the true extent of your exposure to the risk of loss. When trading or investing, you must always take into consideration the level of your experience. Copy-trading services imply additional risks to your investment due to nature of such products. If the risks involved seem unclear to you, please apply to an outside specialist for an independent advice. Roboforex ltd does not target EU/EEA clients. We don't work on the territory of the USA, canada, japan, australia, bonaire, curaçao, east timor, liberia, saipan, russia, sint eustatius, tahiti, turkey, guinea-bissau, micronesia, northern mariana islands, svalbard and jan mayen, south sudan, and other restricted countries.



At roboforex, we understand that traders should focus all their efforts on trading and not worry about the appropriate level of safety of their capital. Therefore, the company took additional measures to ensure compliance with its obligations to the clients. We have implemented a civil liability insurance program for a limit of 5,000,000 EUR, which includes market-leading coverage against omissions, fraud, errors, negligence, and other risks that may lead to financial losses of clients.


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All rights reserved.





So, let's see, what we have: this service works on the permanent basis and allows traders to withdraw funds from their accounts without paying any commission on the first and the third tuesday of each calendar month. At roboforex withdrawal issue

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